FAQ

Welcome to our FAQs section! Below are some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to contact our support team.

1. Ordering & Payments

Q1: How do I place an order?
A: Simply browse our website, add your desired items to the cart, proceed to checkout, and enter your details to complete the purchase.

Q2: What payment methods do you accept?
A: We accept online payments via credit/debit cards, bank transfers, and Cash on Delivery (COD).

Q3: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of placement. Please contact our customer support as soon as possible for assistance.

2. Shipping & Delivery

Q4: How long does delivery take?
A: Standard delivery takes 3-5 working days, depending on your location. Delays may occur due to unforeseen circumstances.

Q5: Do you offer international shipping?
A: Currently, we deliver within Pakistan. International shipping is not available at this time.

Q6: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your package on our courier partner’s website.

3. Returns, Refunds & Exchanges

Q7: What is your return and exchange policy?
A: We accept returns and exchanges within 7 days of delivery if the product is unused, in its original packaging, and meets our return criteria. Please visit our Return & Refund Policy for details.

Q8: How do I initiate a return or exchange?
A: Contact our support team via email, WhatsApp, or phone with your order details and reason for return/exchange.

Q9: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive the returned product and inspect it for eligibility.

4. Product Information & Warranty

Q10: Are the product colors the same as shown in the pictures?
A: While we try to display accurate colors, slight variations may occur due to screen differences and lighting conditions.

Q11: Do your products come with a warranty?
A: Warranty details vary by product. If applicable, warranty information will be mentioned on the product page.

5. Account & Support

Q12: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save shipping details for future purchases.

Q13: How can I reset my password?
A: Click on the "Forgot Password" link on the login page and follow the instructions sent to your registered email.

6. Discounts & Promotions

Q14: Do you offer any discounts or promotions?
A: Yes! We frequently run special offers, discounts, and seasonal sales. Subscribe to our newsletter and follow us on social media to stay updated on the latest deals.

Q15: Can I use multiple discount codes on a single order?
A: No, only one discount code can be applied per order.